by Eliza Ludwig | May 25, 2016 | Planning
I feel in control when I have a routine in place, but sometimes new things slip onto my list, my family’s routine changes, or I get bored and nothing gets done. When this happens, I rejig my schedule so I know when I have to do everything that I need to, and more...
by Eliza Ludwig | May 4, 2016 | Planning, Pricing
As a former pricing manager, and after many years working with sales and marketing, I understand the importance of pricing correctly. It seems easy – take the cost of delivering your product or service, add a bit and charge that to your customer… Right? But how much...
by Eliza Ludwig | Mar 16, 2016 | Conflict
{OR: Do you have a complaints procedure?} Disagreements are a fact of life. Most people will avoid conflict at all costs. In business, though, avoiding conflict is not an option. Dealing with disagreements (complaints, disputes, conflict) badly can result in unhappy...
